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Credit Controller


Credit Controller

Business Area: Finance

Place of Work: Leicester (Syston)

Contract Type: Fixed Term Contract

Hours: 37.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
Key responsibilities of the role will include;
- Managing outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
- Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined guidelines)
- Requesting credit limit increases where appropriate
- Liaise with other departments to resolve queries and disputes causing payment delays
- Weekly account reconciliations to minimize unallocated cash
- Working on exceeded credit limit and on manual stops reports
- Completing tasks in a timely manner in accordance with set deadlines
- Calculating and discussing the benefits of Direct Debits and verbal set up this facility with the associated administration
- Dealing with a high volume of inbound and outbound calls which may include Customer Service calls as well as credit control calls during our winter months

What do we want from you?
- Excellent customer service, time management and telephone skills 
- Experience of dealing with a high volume of customer accounts and associated call volume 
- Numerate
- Strong negotiator and query resolution ability
- Ability to make decisions within designated agreed levels of authority
- Proficient in MS Outlook, Word & Excel 

In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement, death in service benefit and non-contractual bonus scheme.
Please click on the following link for more information on this role: Job Description 

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