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Emergency Team Member - Days

Flogas

Emergency Team Member - Days

Business Area: Technical Services

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 38.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
 
Key responsibilities of the role will include;

·         Answering and logging calls from customers reporting faults

·         Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets

·         Triaging callouts to ensure that highest priority jobs are dispatched before jobs of a lower priority

·         Dispatching engineers within SLA’s

Completing administration tasks in a timely manner in accordance with set guidelines
 
What do we want from you?

·         Experience answering customer phone calls – this doesn’t have to be in a call centre

·         Good communication skills

·         Patient approach, staying calm under pressure as workload increases

·         Strong team ethic, working as a team, for the team

·         Have a positive attitude towards Health & Safety and be committed to safe working practises

 
In return, we offer a competitive salary, 20 days holiday pro rata, plus statutory entitlement and death in service benefit

 

Please click on the following link for more information on this role: Job Description 

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