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Domestic Credit Controller

Flogas

Domestic Credit Controller

Business Area: Sales and Marketing

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
 
Key responsibilities of the role will include;
Managing outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined guidelines)
Requesting credit limit increases where appropriate 
Liaise with other departments to resolve queries and disputes causing payment delays
Weekly account reconciliations to minimize unallocated cash 
Working on exceeded credit limit and on manual stops reports 
Completing tasks in a timely manner in accordance with set deadlines
Calculating and discussing the benefits of Direct Debits and verbal set up this facility with the associated administration
Dealing with a high volume of inbound and outbound calls which may include Customer Service calls as well as credit control calls during our winter months
 
What do we want from you?
Credit Control – debt chasing experience is essential to this role
Excellent customer service, time management and telephone skills 
Experience of dealing with a high volume of customer accounts and associated call volume 
Numerate
Strong negotiator and query resolution ability
Ability to make decisions within designated agreed levels of authority
Proficient in MS Outlook, Word & Excel 

In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement, death in service benefit and non-contractual bonus scheme.

 

Please click on the following link for more information on this role: Job Description 

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