Customer Experience Advisor

Flogas

Customer Experience Advisor

Business Area: Sales and Marketing

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) and we have more than 35 years’ experience in providing reliable, affordable energy solutions to homes across the UK. Join us, and you’ll put all your talents to good use developing your career with a growing national brand

Key responsibilities of the role will include;
To provide a market leading service to both our commercial and domestic customers via the phone and email.  To take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, on line accounts, paperless billing.

What do we want from you?
  • Experience in a high pressure customer-facing environment
  • Experience of working in a call centre environment, receiving a high volume of calls
  • PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
 
In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement, death in service benefit and non-contractual bonus scheme.

 

Please click on the following link for more information on this role: Job Description 

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