Customer Experience Advisor


Customer Experience Advisor

Business Area: Sales and Marketing

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
Key responsibilities of the role will include;
To provide a market leading service to both our commercial and domestic customers via the phone and email.  To take high volume inbound calls and to manage outbound campaigns during quieter periods. Identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, i.e., direct debits, online accounts, paperless billing.
What do we want from you?
Experience in a high-pressure customer-facing environment
Experience of working in a call centre environment, receiving a high volume of calls
PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
Excellent communication skills both verbal and written 
A responsible attitude and leads by example
Ability to work effectively within a team 


Shift Patterns 

Contract 7:00am -7:00pm, current working hours 8:00am - 5:00pm shifts on patterns 1 Saturday in 4, 8:00am - 3:00pm winter, summer 8:00am - 1:00pm.


In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement, death in service benefit and non-contractual bonus scheme.


Please click on the following link for more information on this role: Job Description 

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