Credit Controller

Flogas

Credit Controller

Business Area: Sales and Marketing

Customer Credit Controller/Collections Advisor

Leicester

Starting salary of £20,000 rising to £21,500 + Bonus (£2,400 per annum) + Overtime

Full Time and Part Time hours available through job share

Our Customer Credit Controllers/Collection Advisors play a pivotal role in our business. We help our customers access the energy they need in their homes or places of work. We make a difference every day, with every call for our customers. No call or communication is the same and we work with our customers to offer support and advice; we are empowered to made decisions and solve problems. We support our customers to manage their debt and establish plans that are suitable for them. We don’t just follow a script; we answer each call and email on its own merit and manage each customer’s own individual needs and challenges. And this is also how we work as a team. We support each other and work together to deliver a truly exceptional service. 

In return we are rewarded with training and development that helps us develop our careers and skills. 


As a Customer Credit Controller/Collections Advisor working within our Customer Experience team, your role is more than Credit Control; it’s about working with our Customers to ensure they can access the energy they need and create and develop effective working relationships. You will be responsible for:

- Managing inbound and outbound calls and campaigns 
- Investigating issues and challenges for customers, taking ownership for solving problems
- Liaising with internal Flogas departments 
- Remaining resilient when dealing with challenging customers
- Working with your team and helping each when needed
- Managing account reconciliations
- Managing your own customer ledger and being responsible for the collection of debt
- Prioiritsing aged debt collection
- Following a process through to payment or referring to the legal team

It is not your knowledge of Credit Control that makes you successful in this role for Flogas; it’s your desire to work with your customers, investigate issues and solve problems that makes you truly successful.

About you

We have fantastic training and supportive managers, and who you are is more important than what you’ve done. We’re keen to hear from you, if you are looking to work in a customer orientated role and:

Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
Can demonstrate how you thrive in a busy environment and work well under pressure
Are comfortable on a computer (MSOffice and databases)
Able to work with numbers

That said, if you’ve got experience working in a Credit Control role, great, we can certainly use someone that can hit the ground running so we’d love to hear from you too.

Salary
Starting salary of £20,000 rising to £21,500 after a year + bonus of up to £2,400 per year + opportunity for overtime at premium rate.

Hours
37.5 hours 
Monday to Friday - Shift between 8am and 5pm
1 in 4 Saturdays required and paid at premium overtime rate

Benefits
Holiday 25 days plus  bank holidays
Access to dedicated benefits site offering hundreds of discounts scheme & cashback at retailers/restaurants 
Death in Service
NEST pension scheme
Bonus (OTE £150 per month)
24/7 free and confidential support and assistant line
Health Plans and Wellbeing Support

The Company
Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) who have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation Join us, and you’ll put all your talents to good use developing your career with a growing national brand.

 
Please click on the following link for more information on this role: Job Description 

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