Customer Experience Advisor

Flogas

Customer Experience Advisor

Business Area: Sales and Marketing

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
 
Key responsibilities of the role will include;
To provide a market leading service to both our commercial and domestic customers via the phone and email. To take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, on line accounts, paperless billing.
 
What do we want from you?
• Experience in a high pressure customer-facing environment
• Experience of working in a call centre environment, receiving a high volume of calls
• PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
 
In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement and death in service.

 

Please click on the following link for more information on this role: Job Description 

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