Customer Experience Advisor

Flogas

Customer Experience Advisor - Contact Centre

Business Area: Sales and Marketing

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: Full Time (37.5)

 Salary
· First 6 months £18,500 per year + Bonus* + Overtime
· 6+ months £19,000 per year + Bonus* + Overtime
· 12+ months £20,000 per year + Bonus* + Overtime

*Bonus is £150 per month subject to achieving KPI’s.

Hours
· Monday to Friday - Shift between 8am and 5pm
· 1 in 4 Saturdays Required
· Hours: 37.5 hour contract per week, Overtime paid at a premium.

Are you looking for a new customer service role where you can make a difference? For a company you can learn new skills, work with a great team and progress?
We have an opportunity at Flogas to join our Customer Experience team delivering excellent customer service to both our commercial and domestic customers.

The role
To take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, online accounts, paperless billing.

What do we want from you?
Experience in a high pressure customer-facing environment
Experience of working in a call centre environment, receiving a high volume of calls
PC literate in MS Office and familiar with customer management systems and able to use Excel and Word

Benefits 
Holiday 25 days plus statutory bank holidays
Access to Flogas benefits site - flexible discounts scheme such as retail vouchers
Death in Service 
Government NEST pension scheme, 3% Employee 2% employer
Bonus
Discounted Gym Memberships
24/7 free and confidential support and assistant line
Health Plans and Wellbeing Support 

The Company
Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) who have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation Join us, and you’ll put all your talents to good use developing your career with a growing national brand.
If you are interested in this Customer Experience Advisor role, please apply online today!

Please click on the following link for more information on this role: Job Description 

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