Emergency Team Member

Flogas

Emergency Team Member

Business Area: Technical Services

Place of Work: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Flogas Britain is the second largest LPG supplier in the UK and has over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a sales, marketing, distribution and business support services group headquartered in Dublin, Flogas is a highly successful business that places people at the heart of our organisation.
 
Key responsibilities of the role will include;
We are seeking enthusiastic team player with experience working in a fast-paced environment to join our Helpdesk based from our Head Office which operates 24 hours a day, 365 days a year.

This successful candidate will work alongside existing Emergency Helpdesk team members helping to ensure that calls made to the Emergency line are answered in a timely manner and dealt with in line with company procedures.

 
What do we want from you?
Essential experience & skills
• Experience answering customer phone calls – this doesn’t have to be in a call centre
• Good communication skills
• Patient approach, staying calm under pressure as workload increases
• Strong team ethic, working as a team, for the team
• Have a positive attitude towards Health & Safety and be committed to safe working practises

Desired experience & skills
• Experience working on a helpdesk
• Experience in dispatch of engineers
• Ability to problem solve especially when working under pressure
• Excellent listening skills with ability to think on the job
 
In return, we offer a competitive salary, 25 days holiday pro rata, plus statutory entitlement and death in service benefit.

 

Please click on the following link for more information on this role: Job Description 

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