Register - Customer Experience Advisor
Business Area: Flogas
Place of Work: Syston - Head Office
Contract Type: Permanent
Hours: Monday to Friday (Shift between 8am and 6pm + 1 in 4 Saturdays)
Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) and we have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. Join us, and you’ll put all your talents to good use developing your career with a growing national brand. Don’t worry though, we’re a small company at heart and stay connected to each customers and our employee’s individual needs.
The successful applicant will be working in our busy but vibrant Customer Experience Centre receiving and processing incoming telephone calls from customers wishing to place an order, check on their delivery status, enquire about LPG prices and much more.
You will take real ownership of each call offering simple and straightforward advice and always try your best to resolve every call but also understand where escalation might be necessary.
You will have drive and ambition with a ‘can do’ attitude. Customer facing experience would be ideal but not essential as long as you can demonstrate excellent communication skills, the ability to work effectively as a team and believe in going above and beyond for our customers.
People with Energy…
If you have energy with a strong work ethic, then we want to hear from you! In return you’ll receive 25 days holiday, premium payments for overtime and Bonus’ and access to training courses and lots of opportunities to develop your career!